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World Changing Technologies Pte Ltd Warranty Policy | World Changing Technologies Pte Ltd™
TC-320 Electrostatic Sprayer
  1. Terms and Conditions of the Limited Warranty. What is covered?
  2. How long is my Limited Warranty?
  3. Where can I get Limited Warranty support?
  4. How do I make a Limited Warranty claim?
  5. What is a Valid Proof of Purchase?
  6. What if I don't have a Proof of Purchase?
  7. Why does World Changing Technologies Pte Ltd require a valid Proof of Purchase?
  8. Who is authorized to sell World Changing Technologies Pte Ltd Products?

 

1. Microbecide® TC-320 Electrostatic Sprayer Limited Warranty Terms & Conditions

LIMITED WARRANTY (Effective 01 Jan, 2014)

World Changing Technologies Pte Ltd warrants Microbecide® Electrostatic Sprayer Systems (“Product”) to be free from defects in materials and workmanship (subject to the terms set forth herein) for one year. The start of the warranty period shall be from the date of shipment if purchased directly from World Changing Technologies Pte Ltd. If purchased directly from an authorized Microbecide® Partner, the start of the warranty period shall be the date of shipment from the Microbecide® Partner or not more than sixty (60) days from the date of manufacture, whichever is less. This warranty shall not apply to batteries or liquid containers.

Exclusions and Limitations. This Limited Warranty shall only apply in the event and to the extent that the Product is properly maintained, stored and operated in accordance with World Changing Technologies Pte Ltd's product user manual(s), specifications, recommendations, and the Product is not modified or misused. This Limited Warranty shall not apply to, and World Changing Technologies Pte Ltd shall not be responsible for, defects or performance problems resulting from:

  1. Problems with or damage to the Product caused by using parts, accessories, or components not supplied, certified or recommended by World Changing Technologies Pte Ltd;
  2. Problems with or damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of World Changing Technologies Pte Ltd;
  3. Problems with or damage caused by operation of the Product that is not in accordance with World Changing Technologies Pte Ltd's published specifications, recommendations and/or user guides for the Product;
  4. Problems with or damage from external causes, including (without limitation), accidents, acts of God, fire or earthquake;
  5. Products with a serial number or date stamp that has been altered, obliterated or removed;
  6. Cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including scratches, dents and chips.

World Changing Technologies Pte Ltd does not warrant that the operation of the Product will be uninterrupted or error-free.

Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by World Changing Technologies Pte Ltd within the applicable Warranty Period, World Changing Technologies Pte Ltd will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; or (b) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. World Changing Technologies Pte Ltd reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, World Changing Technologies Pte Ltd may (at its sole option) exchange the Product with a functionally equivalent substitute model from World Changing Technologies Pte Ltd's current Product range. World Changing Technologies Pte Ltd has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

Entire Limited Warranty. ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. No World Changing Technologies Pte Ltd supplier, dealer, agent, employee or Microbecide® Partner is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. World Changing Technologies Pte Ltd reserves the right to amend the terms of this Limited Warranty at any time without notice.

Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WORLD CHANGING TECHNOLOGIES PTE LTD BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF WORLD CHANGING TECHNOLOGIES PTE LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL WORLD CHANGING TECHNOLOGIES PTE LTD'S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose.

General. This Limited Warranty is governed by and construed under the laws of Singapore. No Microbecide® Partner, World Changing Technologies Pte Ltd reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Help Resources. Please contact World Changing Technologies Pte Ltd Contact Us or your authorized Microbecide® Partner for help before lodging a claim on the Limited Warranty. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.

2. How long is my Limited Warranty?

The Limited Warranty is valid for one year for the Product commencing upon the date of shipment of your Product.

All new Products have a Warranty Period of one year. Certain “end of life”, sell out or discontinued Products may have a shorter Warranty Period. Factory Refurbished Products have a Warranty Period of 90 days.

3. Where can I get Limited Warranty support?

Services, Partners & Support

A full stock of parts is maintained and world wide technical support to our Partners and customers for Microbecide® electrostatic sprayer systems is provided by the WCT support facility in Singapore. The support facility is located at:
Block 51, Ubi Ave 1, #03-25
Paya Ubi Industrial Park
Singapore 408933
Tel: +65 6449 3928

Microbecide® Partners provide world wide sales, training and operational support for Microbecide® electrostatic sprayers and nano coatings. To request a demonstration, qet a quotation or discuss your requirements contact us at +65 6717 6352 – or contact a Microbecide® Partner in your region today!

  China   Singapore   Hong Kong   Malaysia   Indonesia   Europe

More information on Microbecide® sprayers and nano coatings can be found on the Microbecide website Microbecidesprayer.Com

4. How to make a Limited Warranty claim

IF YOU PURCHASED THE PRODUCT FROM A MICROBECIDE® PARTNER, PLEASE CONTACT THE MICROBECIDE® PARTNER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM.

If you are unable to return the Product to the Microbecide® Partner for whatever reason, or if you have purchased the Product directly from World Changing Technologies Pte Ltd please follow the steps below:

  1. Contact Us to obtain a Return Merchandise Authorization Number ("RMA Number") and World Changing Technologies Pte Ltd Support Facility address.
  2. Note the RMA Number in a visible place on the outside of the package.
  3. Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please see What is a valid Proof of Purchase for examples of a Valid Proof of Purchase.
  4. Send the Product with RMA Number and Valid Proof of Purchase to the World Changing Technologies Pte Ltd Support Facility address provided.

CONTACT WORLD CHANGING TECHNOLOGIES PTE LTD BEFORE SENDING ANY PRODUCT. DO NOT SEND ANY PRODUCT BEFORE FIRST CONTACTING WORLD CHANGING TECHNOLOGIES PTE LTD.

We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to World Changing Technologies Pte Ltd when the Product is received by World Changing Technologies Pte Ltd and World Changing Technologies Pte Ltd shall not be responsible for items lost in transit to us. Any expense of claiming under this Limited Warranty will be borne by the person making the claim including all shipping and handling charges, any applicable customs, duties or taxes in shipping the Product to World Changing Technologies Pte Ltd, as well as all shipping and handling charges, any applicable customs, duties or taxes in relation to the claim in returning the Product to you.

In the event that the procedure herein is not followed, World Changing Technologies Pte Ltd reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Warranty. If World Changing Technologies Pte Ltd receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by World Changing Technologies Pte Ltd prior to the Product being returned to you.

5. What is a Valid Proof of Purchase?

For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

  • A dated sales receipt from World Changing Technologies Pte Ltd or an authorized Microbecide® Partner. The receipt must show the Product description, price and (if from a Microbecide® Partner) the Microbecide® Partner's name.
  • An official e-mail from World Changing Technologies Pte Ltd or an authorized Microbecide® Partner confirming purchase and shipment of Product. The confirmation e-mail must show the date of shipment, Product description and Product price.

Some examples of a non-valid Proof of Purchase are:

  • A picture of the actual Product.
  • A Certificate of Authenticity.
  • A receipt or order number from any supplier other than World Changing Technologies Pte Ltd or an authorized Microbecide® Partner.
  • Cancelled checks.
  • Credit card statements.
  • Simply registering your Product on the Microbecide.Com website without providing a valid Proof of Purchase.

*World Changing Technologies Pte Ltd reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

6. What if I don't have a Proof of Purchase?

If you purchased directly from World Changing Technologies Pte Ltd, we have a record of your Product purchase and date of Product shipment. Just let us know the Invoice Number of your Product purchase. If you do not have the invoice number we may be able to locate it using your name, address and e-mail address.

If you purchased from a Microbecide® Partner, contact the Microbecide® Partner and request a copy of your sales receipt. If the Microbecide® Partner is unable to provide a copy of the dated sales receipt, request an official e-mail from the Microbecide® Partner confirming your Product pruchase, the date of Product shipment, Product description and Product price.

7. Why does World Changing Technologies Pte Ltd require a valid Proof of Purchase?

World Changing Technologies Pte Ltd must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized Microbecide® Partner.

Products purchased from non authorized suppliers may be used, counterfeit or defective goods. These units may also not be designed to work in your country and may not meet all legal and safety requirements. World Changing Technologies Pte Ltd will not be able to honor a Limited Warranty on Products that are outside the Limited Warranty period or not purchased from an authorized Microbecide® Partner.

World Changing Technologies Pte Ltd has these policies in place to protect both our valued customers and Microbecide® Partners.

8. Who is authorized to sell World Changing Technologies Pte Ltd Products?

Please see list of authorized Microbecide® Partners. This link is constantly being updated with new Partners. If you have any questions as to whether or not a supplier is an authorized Microbecide® Partner, please Contact Us.


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